Privacy Policy

Last updated: 04/05/2026

Big Dream Education Pty Ltd trading as Big Dream Education & Visa Services ABN 11 669 816 479 (we, us, our) understands that protecting your personal information is important. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information that you provide to us, or that we otherwise collect, when we provide migration and education-related services, support and assistance, or when you interact with us through our website, social media, forms, email, phone, or other channels. This version is adapted from the policy text you provided.

The information we collect

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

The types of personal information we may collect include:

• your full name;
• your photograph, if required for a visa application or related documentation;
• your contact details, including email address, residential address and telephone number;
• your date of birth;
• your passport and identity details;
• your nationality and citizenship details;
• your education, employment and qualification details;
• your visa history and immigration-related information;
• sponsor or family member details where relevant to your matter;
• your payment or billing details, including information processed through third-party payment providers;
• your preferences and opinions;
• information you provide to us through enquiries, forms, consultations, surveys, feedback, email, phone or otherwise;
• details of the services you have requested from us or that we have provided to you;
• correspondence, support requests and our responses;
• information about your use of our website and online services, including IP address, browser type, device information, operating system, session data, page views, traffic sources and browsing behaviour;
• additional information you provide through our website, social media pages, online forms or associated platforms; and
• any other personal information reasonably required for us to provide our services or respond to your enquiry.

Sensitive information

Sensitive information is a type of personal information that is given extra protection under Australian privacy law.

The types of sensitive information we may collect, where relevant to your migration or education matter, may include:

• racial or ethnic origin;
• health information;
• criminal history or police-related information;
• sexual orientation or relationship-related information where relevant to a visa application;
• biometric information where required for a visa process; and
• other sensitive information relevant to the services we provide.

Unless permitted or required by law, we will only collect sensitive information with your consent or where it is reasonably necessary for us to provide our services.

How we collect personal information

We may collect personal information in a number of ways, including:

Directly from you:

We collect personal information directly from you when you contact us, complete a form, attend a consultation, engage our services, provide documents, communicate with us by email or telephone, interact with us through our website or social media, or otherwise provide information to us.

Indirectly:

We may collect information indirectly through your interactions with our website, online tools, cookies, forms, advertising platforms, social media channels, and communications with us.

From third parties:

Where relevant and permitted, we may collect personal information from third parties such as education providers, assessing authorities, government departments, employers, sponsors, family members, agents, referrers, analytics providers, payment providers, marketing providers, or other persons authorised by you to provide information on your behalf.

Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

• to assess your circumstances and respond to your enquiries;
• to provide migration and education-related services, support and assistance;
• to advise you on visa options, education pathways, skills assessments, enrolments and related matters;
• to prepare, manage and support applications, reviews or related documentation;
• to communicate with you about your matter, appointments, enquiries or requested services;
• to verify your identity and relevant information;
• for record keeping, file management, billing, invoicing and administration;
• to improve our services, website, marketing and client experience;
• for analytics, planning, business development and service improvement;
• to send you updates, service information, newsletters or promotional communications where permitted;
• to comply with legal, regulatory and professional obligations;
• to resolve complaints or disputes; and
• for any other purpose permitted or required by law.

We only collect, use and disclose sensitive information for purposes reasonably connected with the services we provide, for purposes you consent to, or as otherwise authorised or required by law.

Our disclosures of personal information to third parties

We may disclose personal information to third parties where reasonably necessary, including to:

• government departments, authorities and regulatory bodies, including the Department of Home Affairs and other relevant agencies;
• education providers, colleges, universities and related institutions;
• skills assessing authorities and professional bodies;
• tribunals, courts and review bodies where relevant to your matter;
• our employees, contractors, consultants and professional advisers;
• IT service providers, data storage providers, website hosts and software providers;
• payment processors, accounting providers and billing systems;
• marketing, analytics and advertising providers;
• translators, interpreters, document service providers and other support providers;
• agents, referrers or business partners involved in delivering services to you;
• law enforcement bodies or regulators where required or authorised by law; and
• any other third party where you have consented or where disclosure is otherwise lawful.

We may also disclose personal information if our business or assets are transferred, sold, restructured or otherwise dealt with, to the extent permitted by law.

Analytics and online advertising

We may use analytics and marketing tools, including services such as Google Analytics or other similar advertising and tracking tools, to better understand website usage, improve user experience, and support marketing activities. These tools may use cookies or similar technologies to collect information about your interaction with our website and online content.

You can manage your browser settings to control cookies and may opt out of certain analytics or advertising features through available third-party settings or tools.

Overseas disclosure

Some third-party providers we use may store, process or access personal information outside Australia.

Where we disclose personal information overseas, we will take reasonable steps in the circumstances to ensure that the recipient handles the information in a manner consistent with Australian privacy requirements, unless you expressly consent otherwise or the disclosure is otherwise permitted by law.

Your rights and controlling your personal information

Your choice: You may choose not to provide certain personal information to us. However, if you do not provide the information we request, it may affect our ability to provide services, assess your matter, or respond to your enquiry properly.

Information from third parties: If you provide us with personal information about another person, you confirm that you have that person's consent to provide the information to us.

Anonymity or pseudonym: Where lawful and practicable, you may have the option of dealing with us anonymously or by using a pseudonym. However, in many migration and education matters this will not be practical.

Direct marketing and unsubscribe: If you no longer wish to receive marketing or promotional communications from us, you may contact us to opt out or use any unsubscribe option provided.

Access: You may request access to personal information that we hold about you. In some cases, we may charge a reasonable administrative fee or decline access where permitted by law. If we cannot provide access, we will explain why, where required.

Correction: If you believe the personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to do so where appropriate.

Complaints: If you believe we have breached your privacy or mishandled your personal information, you may contact us with details of your complaint. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include physical, electronic and administrative safeguards.

While we take security seriously, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from us, and you do so at your own risk.

Cookies

We may use cookies and similar technologies on our website to improve functionality, analyse traffic, remember preferences, and support marketing and remarketing activities.

Cookies are small files stored on your device that help websites recognise your browser and remember certain information. You can usually manage or disable cookies through your browser settings. However, blocking some cookies may affect your ability to use parts of our website.

Links to other websites

Our website may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices, content or policies. You should review the privacy policy of any third-party website you visit.

Amendments

We may update this Privacy Policy from time to time by publishing the revised version on our website. We encourage you to review our Privacy Policy periodically so that you remain informed about how we handle personal information.

Contact us

For any questions, notices, access requests, correction requests or complaints regarding this Privacy Policy or your personal information, please contact us at:

Big Dream Education Pty Ltd trading as Big Dream Education & Visa Services
ABN: 11 669 816 479
Email: admin@bigdreamvisa.com.au